How it all started…
My name is Bob DeMartino, and I am asking you to trust me and my family with cleaning your very expensive wool and silk area rugs. Why should I you ask?
Well… It all started about 23 years ago in Seattle, Washington. We lived just below a large German family; Hilda and Charles Castleman with five kids in an old apartment complex up on Queen Anne Hill. Once a month like clockwork, she would ask us to help roll and drag two very large wool & silk area rugs down the long staircase to her patio, to clean.
I just hated doing this, but they were good people… so I’d usually give in and help. The hardest part was hauling those 200 pound behemoths back up the stairs to their apartment. They dropped food, and beer all over the place and their two dogs, of some unknown breed, did unspeakable things to those rugs that Hilda made us clean.
But in the process, we really learned how to clean large area rugs. She made us use rug beaters to get all the sand and loose dirt from the front and back of the very thick wool/silk fibers. Then we’d rinse the rugs in very clean, warm water after saturating them with a cleaning solution to remove the dirt and food. Hilda had learned this from her great Aunt back in Germany near Wendelstien, somewhere up in the mountains.
After that, we rinsed the rugs again in clean, warm water for nearly half an hour until they came out clean and spotless. They smelled a lot like fresh clover; I really couldn’t believe it. Finally, we dried ’em with old house fans to speed up the process. When we were done, Hilda always fed us a big dinner after the job to make up for the hard work. I think this is how the rugs got so dirty…
Today we use state-of-the-art cleaning and drying equipment to make your rugs look and smell wonderful… But to this day I still remember Hilda and all the work she made us go through; And how I learned to clean expensive wool and silk area rugs, really, really well…